Terms & Policies

Refund Policy

Effective date 2026-06-09

Ioreum reports are digital content that is generated and delivered to you immediately. We want you to be treated fairly, so this policy explains when refunds are available.

1. When refunds are available

  • Failed generation — if a report fails to generate (for example, an AI error on our side), the credit you spent is restored to your balance automatically. If you would rather not keep the credit, contact us and we will refund the payment for it.
  • Technical or billing error — if you were charged incorrectly or experienced a technical error on our side, we will refund you.
  • Unused credits — see section 3 below: a full refund is available within 14 days of purchase for credits you have not spent.

2. Successfully generated reports

Because each report is digital content that is delivered immediately upon generation, once a report has been successfully generated and delivered, the credit spent on it is non-refundable. We provide a free preview before purchase so you can assess the quality of the result beforehand.

3. Unused credits — 14-day refund

  • Credit packs (Korean: 오름) that you have purchased but not spent at all are refundable in full within 14 days of purchase — directly from My Page → Purchases, no email needed. This one-tap refund applies only while the entire pack is unused; once any credit from the pack has been spent, it no longer qualifies (see the next point instead). The credits are removed immediately and the card refund completes within 1–2 business days.
  • If you have spent part of a credit pack, the unspent credits can be refunded pro-rata at the per-credit price of the pack you purchased, within the same 14-day window — contact us (section 4).
  • After 14 days we are not obliged to refund unused credits, but reach out and we will look at it in good faith.
  • Credits already spent on a successfully delivered reading are not refundable (section 2).

4. How to request a refund

For unused packs within 14 days, use the one-tap refund on My Page → Purchases. For everything else, contact our support team at support@ioreum.com. Please include your account email and details of the report or charge in question so we can assist you quickly.

5. Our commitment

We aim to resolve every issue fairly and in good faith. If something went wrong with your report or payment, please reach out and we will make it right.